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Questions or Problems?
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Frequently Asked Questions
Orders and Shipping
Where do you ship to?
Germany, France, Austria, Italy, Belgium, Netherlands, Denmark, Luxemburg, Spain, Estonia, Finland, Latvia, Lithuania, Portugal and Sweden
How long does shipping take?
Standard shipping within Europe typically takes 3-7 business days, while domestic shipping (Bulgaria) 1-3 business days. You’ll receive tracking details once your order is shipped.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can track it directly through the carrier’s website.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need changes, contact us within 1 hour of placing your order. After that, we may not be able to modify or cancel it.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging. Final sale items are non-returnable.
How do I initiate a return?
Email us at info@marquelle.store with your order number and reason for the return, and we’ll guide you through the process.
Do you offer exchanges?
Yes! If you need a different size or color, you can exchange your item within 14 days of receiving it.
*Shipping costs may apply unless the item is defective or incorrect.
Do I have to pay for return shipping?
Return shipping costs may apply unless the item is defective or incorrect.
Products and Sizing
How do I find my size?
We provide a detailed size guide on each product page. If you're unsure, feel free to contact us for recommendations.
Are your pieces true to size?
Most of our styles fit true to size, but we always recommend checking the size guide or product description for specific fit details.
What materials do you use?
We prioritize high-quality fabrics for comfort and durability. Each product page lists fabric details.
Payments and Discounts
What payment methods do you accept?
We accept all major credit/debit cards:
VISA, Mastercard
Apple Pay
SEPA Direct Debit
SEPA bank transfers
Google Pay
American Express
Klarna
Do you offer discount codes?
Yes! Subscribe to our newsletter for exclusive discounts and first access to new collections.
Can I use more than one promo code?
Only one promo code can be applied per order unless stated otherwise.
Contact and Support
How can I contact customer service?
You can reach us at info@marquelle.store or through our contact form. We typically respond within 12 hours.
Do you have a physical store?
Currently, we operate online only, but stay tuned for pop-up events and exclusive experiences!